Work Experience
- Formulated and executed 3 comprehensive marketing strategies and campaigns to drive consumer engagement
- Supported diverse business initiatives such as driving brand awareness efforts of clients up by approximately 8%
- Devised social media content schedules, ensuring timely posts highlighting marketing trends and upcoming events
- Generated process improvements by devising a file organization system of 200 client cases
- Implemented a structured information management system, reducing client wait times by approximately 10%
- Upgraded 25 HubSpot workflows by converting complex processes into easily understandable Word documents
- Implemented and managed digital preservation tools, successfully reducing guest wait times to an average of 10 minutes
- Enhanced customer experience by ensuring prompt seating and minimal wait times for up to 100 customers per shift
- Resolved conflicts and addressed consumer concerns efficiently, contributing to a positive dining experience
- Formulated and executed 3 comprehensive marketing strategies and campaigns to drive consumer engagement
- Supported diverse business initiatives such as driving brand awareness efforts of clients up by approximately 8%
- Devised social media content schedules, ensuring timely posts highlighting marketing trends and upcoming events
- Adapted to fast-paced environments, handling up to 50 customers an hour
- Memorized 50+ different coffee drink recipes while ensuring 100% customer satisfaction
- Managed and tracked inventory consisting of 30+ types of coffee beans 3 days a week